If your question is not covered here, please check the Details page for more information, try the Support page, or Contact Us directly.
Trojan Remover contains a comprehensive help file. To access it, start Trojan Remover and select Help → Help Contents, or press F1 on most screens for context sensitive help. The help file is also available online.
Yes. TRDUMMYnn is part of Trojan Remover’s rootkit check. It writes and deletes a dummy registry service entry to confirm access. You should allow this.
Start Trojan Remover. When the alert appears, add it to the Trusted Zone. In the Exclusion Mask screen, click the “Hidden install” message, untick Advanced Settings, and save. Alerts should no longer appear.
This means you previously disabled certain files from scanning. You can review them via File → Manage Exclusions inside Trojan Remover.
Some malware deliberately closes installers. The workaround is to run a “silent” install from the command line using:
"C:\path\to\trjsetup.exe" /silent
If that fails, try installing in Safe Mode.
This usually means components were manually deleted. Download and install a new copy, then use Add or remove programs to uninstall it properly.
Please follow the instructions on the Contact Us page.
Files are renamed with a .VIR extension to disable them, acting as quarantine. This allows restoration in case of false positives or analysis needs. You can later delete them permanently once you are satisfied they were Malware.
This is often caused by malware blocking the program. Workaround: rename rmvtrjan.exe to something else and run it. This should bypass the block.
Trojan Remover requires elevated permissions to scan system areas. The UAC prompt ensures proper access. This is expected and recommended behaviour.